Terms and Conditions
By purchasing products from Prior Engagement you are agreeing to our Terms and Conditions. If you have any questions about these Terms, please contact us by email at customerservice@priorengagement.com.au.
Pricing
All prices include GST and are in Australian Dollars. Prices are subject to change without notice.
Back Orders
As items are sent from overseas, delivery may take up to 8 weeks.
Minimum Order
Orders of less than $50.00 (not including postage costs) may incur a $20.00 service fee. Some invitation ranges have a minimum spend of $200 excluding postage.
Returns
Returns are accepted if goods are faulty or not as described. Please contact us within 2 days of receipt of your order to obtain a Return Authorisation Number before returning merchandise for any reason. Failure to include the Return Authorisation Number on any returns will result in refusal to accept the return. Orders returned without prior authorisation will be subject to all freight charges incurred in the shipping and back shipping of merchandise. Goods returned with a Return Authorisation Number that are not faulty or incorrectly described will incur a 25% restocking fee and all applicable delivery charges. Although we try to maintain high standards, many items are handcrafted, and therefore slight variations may occur. Prior Engagement does not guarantee the safe arrival of candles or confectionery shipped during hot weather, or fragile items such as those made of ceramic or glass.
The purchase amount will be refunded by Direct Deposit only, less any costs incurred. This also applies to any orders that are placed and then subsequently cancelled.
Personalisation
Some of our products can be personalised, however ordering personalised items will result in a delay in delivery of 4-6 weeks. Items incorrectly personalised cannot be returned. Customers ordering items with personalisation will be contacted once the order has been placed and payment has been received to specify personalised details required.
Pre-printed ribbon is a personalised item and therefore the delivery time frame and terms and conditions which apply to personalised orders will also apply to these products.
Property and Delivery of Goods
We, Prior Engagement, and the purchaser agree that once goods leave our premises the risk passes to purchaser. Delivery of the goods to the purchaser's agent, carrier or representative shall constitute delivery to the purchaser. Freight and transit insurance are the responsibility of the purchaser. These are excluded from the price of goods sold and the postage costs. We can, at the purchaser's request, arrange freight and transit insurance on the purchaser's behalf. This must be requested at the time of ordering. However all costs incurred will be the responsibility of the purchaser, and must be paid in full prior to shipping of the order.
Delivery time is a guide only and we cannot guarantee the arrival of products for a specific date, we will do our best to have your order to you in time for when it is needed. Please advise us of your wedding date or the date needed in the comments section when checking out if the occasion is in the near future.
Pick up service
We do not offer a pick up service, all orders will be subject to our Postage guidelines.
Newsletter
Our newsletter is sent out to subscribers to keep them updated of news and special offers. You will be automatically subscribed to this newsletter if you make a purchase or enquiry to Prior Engagement. You are welcome to unsubscribe from the newsletter at any time using the unsubscribe feature at the bottom of the newsletter.
